Starting your care with Fusion Therapy Center

In most cases, yes. Most insurance plans require a physician referral for occupational, physical, or speech therapy. Your primary care provider, specialist, or urgent care physician can write this order, specifying the therapy discipline and diagnosis.

Certain Medicare plans and self-pay patients may not require a referral. Call our office and we’ll clarify what applies to your situation before your first visit.

We accept most major commercial insurance plans, Medicare, and Arkansas Medicaid — including BlueCross BlueShield, Aetna, Cigna, United Healthcare, Humana, and others. Self-pay and payment plan options are also available.

Our team verifies your specific benefits and confirms co-pay amounts and visit limits before your first appointment so there are no surprises at the front desk.

We typically schedule new patient evaluations within a few business days of receiving a referral. Once we have your referral and insurance information, our front office will contact you to confirm your first appointment and send any intake forms in advance.

Some insurance plans require prior authorization (PA) before approving ongoing therapy treatment beyond the initial evaluation. Our team handles the PA process directly with your insurer — you don’t need to manage it yourself.

You’ll typically be able to begin your first few treatment sessions while authorization is being processed, so delays are minimal.

Please contact us at least 24 hours in advance to cancel or reschedule. This allows us to offer your slot to another patient in need. Late cancellations or no-shows may be subject to a fee per our clinic policy.

Your first session is a comprehensive evaluation, typically 60 minutes. Your licensed therapist will review your medical history, assess your functional status — strength, range of motion, communication, swallowing, or cognition depending on your discipline — and collaboratively establish your treatment goals.

You won’t leave without a clear picture of your plan and what to expect next.

Follow-up treatment sessions are typically 45–60 minutes. Your therapist will give you a specific estimate once your plan of care is established after the initial evaluation.

The number of visits depends on your diagnosis, goals, and how you progress. After your evaluation your therapist will recommend a frequency and duration — for example, 2x/week for 6 weeks — but plans are reassessed regularly so your care reflects your actual progress, not a fixed schedule.

Your referring physician’s order specifies the discipline (OT, PT, or ST). If you’re unsure which is right for your needs, our team can help guide that conversation before your doctor visit. Some patients receive concurrent services — PT and ST after a stroke, for example — and we coordinate that care across disciplines internally.

Your therapist documents your progress at every session and provides regular progress reports to your referring physician at defined intervals. Your plan of care is formally reassessed and updated based on your outcomes, ensuring treatment stays aligned with your goals throughout the course of care.