Welcome to Fusion Fleet!
Speech Therapy • Physical Therapy • Occupational Therapy
We’re so glad your child is here! Fusion Fleet brings therapy directly to your child’s daycare or school so care can fit naturally into their day. Everything you need before your child’s first Fleet visit is right here.
Everything You Need
Jump to any section below to find the information you need before or during your child’s care with Fusion Fleet.
Complete Your New Patient Forms
Required before your child’s first Fleet visit
Please complete the Policy Agreement and Payment Preference Form before services begin.
Fleet Patient Services will send the form link directly to the parent or guardian phone number via text.
How Fleet Care Works
Therapy delivered right at your child’s daycare or school.
We Coordinate With the Daycare or School
Our team works with your child’s daycare or school to arrange an appropriate treatment space and visit time.
Your Therapist Comes to Your Child
Your child receives therapy during their regular daycare or school day. Parents do not need to attend each treatment session, but are always welcome.
Our Fleet team will provide frequent updates about your child’s care and is available to answer questions along the way.
You Stay Connected
Review visit notes and progress through the patient portal and contact the Fleet team whenever questions arise.
You should receive an email invitation to Fusion’s Patient Portal. We’ll cover more about the portal below!
Important Schedule Changes
Please notify the Fleet team as soon as possible if:
Your child will be absent from daycare or school.
Your child will not be available for therapy.
Your child changes daycares or schools.
Your child’s daycare or school schedule changes.
Your child will be unavailable for an extended period.
Need to let us know about a change? Call or text 479-439-1023.
Financial & Billing
What to know about payments and your child’s account.
Payments Are Processed Weekly
All patient-responsibility payments are processed automatically each week using the card saved on file.
Card on File Required
A card on file is required before your child’s first therapy session. The Patient Services team will assist with getting this set up.
Stay Current on Your Balance
An outstanding balance can become a barrier to your child’s care. Please contact our Billing Department early if you are experiencing difficulty with your balance.
Questions About Your Account?
Our Billing team is available to help with questions regarding your child’s balance or payments.
Allergies & Important Health Information
Please keep our Fleet team informed about anything that may affect your child’s care.
What should we know?
Please notify the Fleet team of any important health, medical, or safety information regarding your child.
Allergies
Medical precautions
Health conditions
Safety concerns
Other information your child’s therapist should know
Keeping Your Child’s Care Team Informed
This information will be added to your child’s chart so it is available to the appropriate members of their care team.
Call or text the Fleet team at 479-439-1023.
Attendance & Scheduling
Consistent attendance helps your child get the most from their therapy.
Consistent Attendance Matters
Consistent attendance is one of the most important factors in your child’s progress.
If your child will be absent from daycare or school or will otherwise be unavailable for therapy, please call or text 479-439-1023 as soon as possible. We will work diligently to reschedule the appointment for the same week, if possible.
Maintaining Your Child’s Therapy Time
To maintain a permanent therapy schedule, patients must meet both attendance requirements below.
Excused Absences
Excused absences may include:
- Doctor’s appointment with at least 24-hour notice
- Illness with at least three-hour notice
- Hospital visit
- Family emergency
- Preapproved vacation of no more than two weeks
- Daycare or school closure
- Other absences approved by management
Unexcused Absences
Unexcused absences may include:
- Failure to notify Fleet that your child will be absent
- Your child being unavailable when the therapist arrives
- Forgetting the scheduled visit
- A no-show
- Less than three-hour notice
- Canceling after the session is scheduled to begin
Extended Absences
Contact our Fleet scheduling team for approval before an absence of two or more weeks.
A child who will be unavailable for four or more weeks may be removed from the permanent schedule and placed on the waitlist. We will do our very best to resume consistent therapy times as soon as the patient is able.
Possible Fleet Schedule Changes
Because Fleet therapy takes place in the community, schedules may occasionally change due to circumstances outside of the normal therapy schedule.
Sickness Policy
Help us keep your child, their classmates, and our care team healthy.
When Should My Child Stay Home?
Please keep your child home from daycare or school—and therefore unavailable for Fleet therapy—if they have any of the symptoms below.
If your child’s daycare or school has stricter guidelines, please follow those guidelines.
Fever
A temperature of 100.4°F or higher. Your child must be fever-free for 24 hours without fever-reducing medication before returning.
Vomiting
Two or more episodes within 24 hours.
Diarrhea
Three or more watery stools within 24 hours.
Pink Eye
Red or pink eyes with discharge.
Severe Coughing
Coughing episodes that cause gagging, vomiting, or difficulty breathing.
Sore Throat
A sore throat accompanied by fever or swollen glands. A sore throat alone does not necessarily require your child to remain home.
Unexplained Rash
A rash that is not associated with heat, diapering, or a known allergy.
Contagious Conditions
This includes ringworm, impetigo, lice, and scabies. Your child may return after receiving appropriate treatment or clearance according to FTC and daycare or school requirements.
Multiple Mouth Sores With Drooling
Your child should remain home unless a physician confirms that the condition is not infectious.
When Can My Child Return?
Your child may generally return:
Your child must also meet the return requirements established by their daycare or school.
Patient Portal
24/7 access to your child’s therapy information.
View Session Notes
Read your child’s daily notes following each completed visit.
Track Therapy Goals
View your child’s current therapy goals and progress toward each goal.
Access the Plan of Care
Review the therapy plan developed for your child.
Look for Your Portal Invitation
You should receive a welcome email inviting you to create your patient portal account.
Check your email inbox.
Check your spam or junk folder.
Contact Fleet if you do not receive the invitation.
Our Fleet team is happy to help.
Communication & Contacts
Know who to contact when you have questions or need to make a change.
Start Here for All Fleet Communication
Please initiate communication through the primary Fleet number for cancellations, schedule changes, daycare or school updates, and general questions.
You May Hear From Another Team Member
An FTC staff member may occasionally contact you from another authorized FTC number. They will introduce themselves when reaching out.
When starting a new conversation, continue to use the primary Fleet number above.
When Will I Hear Back?
Messages received during business hours will be answered as soon as possible.
Messages received over the weekend will be answered on the next business day.
Save These Numbers
A quick reference for the contacts you may need during your child’s care.
Fleet Patient Services
Scheduling & Cancellations
Billing Department
Billing Email
Before the First Visit
A few simple steps will help make your child’s first Fusion Fleet visit smooth and successful.
Complete Your New Patient Forms
Complete the required forms sent to you by the Fleet Patient Services team before your child’s first visit.
Review Forms InformationSave the Fleet Number
Save 479-439-1023 in your phone as Fusion Fleet so you always know how to reach our team.
Share Important Information
Let the Fleet team know about anything that may affect your child’s care or schedule.
Look for Your Welcome Email
Watch your inbox for your patient portal invitation. Be sure to check your spam or junk folder if you don’t see it.
Review Patient Portal InformationYour Child Is Ready for Their First Fleet Visit
Once these steps are complete, our team will take it from here. If questions come up at any point, we’re only a call or text away.
Welcome to the Fusion Family!
We look forward to working with your child, celebrating their progress, and watching them grow.
Fusion Therapy
Center
